Press Release: Some good examples of care in local care homes

Media Contact: Magda Pasiut:   Over the last few months Enter and View Representatives from Healthwatch Brighton and Hove have visited Marine View Rest Home, Loxwood House Residential Home (both in Hove) and Aspirations Active Centre (Portslade) which caters for people with very complex learning disabilities and autism. During the visit, on a scale … Read more

Update on the doctors’ standards consultation

You’ll remember that last November along with the General Medical Council (GMC) we held a consultation on the actions that could be taken against doctors who don’t meet professional standards. The report of the consultation has now been published. The headlines from the report include: More than two thousand people responded to the consultation, including … Read more

Have your say on a new research study on hip fractures

Has anyone you know broken his or her hip? Duncan Barron, Senior Research Fellow, Patient & Public Involvement (PPI) Lead NIHR Research Design Service South East & Brighton & Sussex University Hospital Trust (BSUH) are looking to improve the treatment of these fractures. Can you help them design a new research study? What is involved? As … Read more

‘My expectations for raising concerns and complaints’ report

When the government published Hard Truths, its response to Robert Francis’ inquiry into the failings at Mid Staffordshire NHS Foundation Trust, the Parliamentary and Health Service Ombudsman (PHSO), the Local Government Ombudsman (LGO) and Healthwatch England committed to developing a user-led ‘vision’ of the complaints system. This vision aims to align the health and social … Read more

Press Release: NHS dental patients given wrong price information

Which? (a national Consumers’ Association) has found that people could be paying more than they need to for treatment because some dentists aren’t explaining dental prices upfront or being clear about what NHS treatment patients are entitled to. Existing rules state that dentists must have a price list displayed in a visible place in their … Read more

Press Release: One year on from the urgent care report

In October 2013, we published a report on Urgent Care services, including pharmacies, Brighton Station Walk In Health Centre, GP surgeries, the GP ‘out of hours service’, the NHS 111 telephone service, and the emergency dental service, as well as the adult and children’s accident and emergency departments in Brighton and Hove. Since then we … Read more

CQC Mental Health Service User and Carer Experience ‘snapshot’ Questionnaire

Hastings Voluntary Action (HVA) have been commissioned through the Mental Health Providers Forum (MHPF) & Care Quality Commission (CQC) to find out the service user and carer experience of using mental health services across East and West Sussex, Brighton & Hove, to include services involving children & young people, older people, primary, secondary, acute and specialist … Read more

Raising Concerns and Complaints: useful guides

Many of us don’t know where to go if we have a concern or complaint about health or social care. With so many organisations involved it’s difficult to know where to start, let alone having the strength and persistence to navigate the system on your own. That’s why Healthwatch England has worked with Citizens Advice … Read more

NHS Direct to close

NHS Direct announced earlier this year that it would seek to withdraw from its NHS 111 contracts, and Commissioners have now identified alternative providers. NHS Direct’s 111 staff and call centres are due to transfer to five Ambulance Trusts by the end of November, details of which are currently being finalised. In the light of … Read more