Coronavirus (Covid-19) Collecting prescriptions

Coronavirus (Covid-19)

This guide provides tips for safely collecting and picking up prescriptions. It reflects the end of the free national pharmacy medicines delivery service, effective from 1 August 2020. Those who currently receive free deliveries will need to make alternative arrangements and our guide explains what the options are:

    • ask a friend or relative to collect their medicines for them
    • call NHS Volunteer Responders on 0808 196 3646(8am to 8pm) to arrange support, or
    • contact their pharmacy or their local council to find a local volunteer.

Prescriptions 6.8.20

Volunteering to collect a prescription for a friend, family member or neighbour

Many people are kindly supporting others by collecting their prescriptions. Before you start collecting and dropping-off medicines to patients’ homes, it is important to understand how to undertake tasks safely and effectively. This is key to protecting patient safety and confidentiality.

Should you have any questions or require further information please contact us by email:

6 August 2020