Healthwatch Wellbeing Discharge project
We have been working in partnership with Brighton and Hove City Council, Brighton and Sussex University Hospitals NHS Trust and the Sussex Health and Care Partnership.
Our Hospital Wellbeing Discharge project involves Healthwatch volunteers ringing recently discharged patients to check how they are and to signpost them to any services they might need. The project also provides reassurance for the NHS and care services that the discharge has gone well – or so that they can take corrective action.
The project forms a vital part of our city’s overall response to COVID and its success had been recognised by city health leaders with plans to extend it to other areas in Sussex.
We have shared details of our project with Healthwatch England who have a strong interest in how discharge arrangements are functioning during COVID – where patients are being discharged earlier than is perhaps normal. We took part in a hospital discharge webinar to share information about the project with the wider network of Healthwatch teams across England.
A blog produced by our CEO (Chief Executive Officer) David Liley has been issued by the NHS Federation highlighting our work. You can read the blog here https://www.nhsconfed.org/blog/2020/06/healthwatch-brighton-and-hove.
If you are contacted by Healthwatch and asked to participate
Before being discharged from hospital you should have been given a leaflet which explained our project, and that Healthwatch may be contacting you a few days after your arrival home to check-in with you.
All telephone calls are undertaken by Healthwatch volunteers, who have also undergone appropriate training. You are under no obligation to participate but your views and experiences can help to improve the hospital discharge process. Everything that you tell us is recorded anonymously.
Our volunteers can check to see if you require any further assistance, and share your details (with your consent) to other local organisations who may be able to help you.
If you have any questions about our project you can contact us: