Press Release – ‘Let’s get you home’, but ‘Let’s make it real’



‘Let’s get you home’, but ‘Let’s make it real’

Old and frail People routinely leave the Royal Sussex County Hospital without proper discharge plans or advice. Community support often fails to meet expectations and does not help people cope independently at home.

This review raises serious concerns about the quality and consistency of care planning and a lack of coordination and personalisation of care.

  • 59% people felt they were not involved or only partly in decisions about their care. Over half of these patients 53% felt they had not been asked for their opinion
  • 39% of all patients felt the advice they had received while in hospital was not good enough to prepare them for being at home. 44% of all patients felt they were either not ready or only partly ready to return home.
  • At the time we spoke to hospital patients, only 3% had received written advice on discharge planning, 11 people had received a hospital discharge letter, and only two people had received a written care plan.

Fran McCabe,  Chair of Healthwatch Brighton and Hove said:

“One person told us about being asked to walk with a Zimmer frame to the toilet on the day of their discharge. Following a fractured hip this was the first time they had been out of bed in a week. A cancer patient told about leaving hospital with no advice or information and ending up back in A&E a week later.

Overall people rate their care in the hospital and at home highly, but all too often they are not involved in their own care or discharge plans.”

David Liley, Chief Officer, Healthwatch Brighton and Hove said today:

“It is shocking that old and frail people are not being routinely involved in plans about their care at home after discharge from hospital. There are plenty of fancy policies and promises in the system, but we need to make them real. Solutions need to work in the boiler room, not just sound good in the Boardroom.”

The NHS and Brighton City Council are making plans to better integrate health and social care in the City. The way the NHS is managed in Sussex and East Surrey is changing with much closer alignment of Commissioning – purchasing health and care services, over that region. The whole health and care system is dealing with higher demands and funding pressures, many quality and performance targets are not being met and GP’s in the City have much higher numbers of patients to treat than in other parts of the country. In September 2016 the number of patients per GP in Brighton and Hove was around 2,350, currently it is 2,805 patients per GP. The third worst in England, with the national average standing at one GP per 2,114 patients.

In this context Healthwatch asked local older people about their experience of getting advice and support when being discharged from hospital to home. Healthwatch interviewed 80 people in hospital and followed up on 49 people two months later at home. 41% of those who took part were over 80yrs old.

Healthwatch have provided 10 practical, achievable and inexpensive recommendations to the NHS and social care decision makers to improve the current situation:

  1. Improved patient communication from hospital to home: discharge planning to start within 24 hours after admission; written and verbal communication with every patient, consistent use of one document covering hospital to home patient advice.
  2. Improved communication between hospital and community-based staff.
  3. Hospital staff should maintain a written or electronic record of all discussions taken place with patient and family member/carer about the patient’s discharge. This information should be held in one form and patients and family members/carers should be given a copy.
  4. Patients and family members, carers or those in their support network should be involved in the decisions about the patient’s care both during their stay and also regarding what will happen to them on leaving hospital.  They should be made fully aware of any choices and given the opportunity to say for themselves what kind of care they might need at home.
  5. Hospital and community care services should differentiate between patients living with, or regularly supported by family and/or friends, and those living alone and unsupported.
  6. The hospital should identify and implement workable actions that reduce the number of stranded patients, particularly for this age group (65 years old plus).   Involving people (and their support network) at an early stage in their discharge plan would help identify the patient’s needs both in hospital and post discharge.
  7. The hospital should maintain services such as blood tests, x-rays and access to medical prescriptions during the weekend at the same level of service as during the week. Maintaining services at the weekend that reflect those offered during the week, could support the hospital in reducing the number of delayed transfers of care.
  8. All patients who are discharged home, should receive an assessment for independent living and where needed, provided with the appropriate support structure (adaptation) to enable independent living. Where possible, every patient should be enabled to live independently, with the provision of the right support structure, adaptations, and appropriate advice.
  9. All patients should be provided with written advice about living independently post-discharge.   This should include advice about how to maintain good hydration and nutrition and how to access local support groups and activities e.g. the Brighton and Hove Ageing Well service.
  10. Better follow-up arrangements: Every patient to be provided with advice on who is likely to contact them and who they should contact should a problem arise.  Each patient to be provided with a suitable support structure at home. Service provision discussed in the hospital should be followed through to service provided at home.

In December 2018, Healthwatch Brighton and Hove provided an Interim Report to the local NHS and City Council. We welcome the response from the Brighton and Hove Clinical Commissioning Group CCG (printed in section 4 of this full report). They have pledged to act to improve the information and advice given to people on discharge from hospital and on other Healthwatch Brighton and Hove recommendations.

For further information and interviews contact:

David Liley. Chief Officer, Healthwatch Brighton and Hove
07931 755 343

Read the full report.


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