2018 Reports

Healthwatch Annual Stakeholder survey report

Key findings from our annual survey of senior stakeholders who work with Healthwatch. Reviewing the performance of Healthwatch over 2018, respondents gave a score of 7 out of 10 for overall performance.

2018 Healthwatch Annual Stakeholder survey report

Healthwatch England Evidence Review

A review of feedback from over 11,000 people across the country between October – December 2018 examining the common issues people face and taking into account what’s happening in policy and practice.

Healthwatch England Evidence Review

Healthwatch England Annual report 2018

In his first annual report to Parliament as Chair of Healthwatch, Sir Robert Francis looks beyond health and social care performance statistics to explore how people are experiencing care day-to-day across England.

Healthwatch England Annual report

Video summary of Annual report

Healthwatch Quarterly Intelligence review

Our quarterly review of intelligence and identification of key priorities in health and social care in Brighton and Hove.

Quarterly Intelligence review report – Dec 2018

Equality Impact Assessment 2018

Our annual review of how effectively our work gathers patient opinion from the population of Brighton and Hove and disadvantaged groups.

Equality Impact Assessment 2018

Healthwatch Brighton and Hove – Annual Report 2018

We are pleased to publish our Annual Report for 2017-18.

Healthwatch Brighton and Hove Annual Report 2018

Environmental audits of the Brighton and Sussex University Hospitals Trust  (April 2017- March 2018) 

Since December 2016, Healthwatch Brighton and Hove (Healthwatch) has been making dedicated monthly visits to the Brighton and Sussex University Hospital Trust (BSUH) estate, which includes the Royal Sussex County Hospital (RSCH) and Royal Alexandra Children’s Hospital (RACH).

These monthly visits are called Environmental Care Audits (“audits”).  This is the first Healthwatch annual report which summarises the findings from these audits; and specifically those undertaken from April 2017 to March 2018

Environmental audits: an annual report 2017-18

2018 Emergency Department Reports

Healthwatch carried out two reviews of the Emergency Departments at the Royal Sussex County Hospital. Both reviews collected feedback from patients about their experie

Hospital. Both reviews collected feedback from patients about their experience of the departments. We also asked patients about their knowledge of other services they could have sought help from as an alternative to attending A&E directly.

Royal Sussex County Hospital Adult A&E Review

Royal Alexandra Children’s Emergency Department Report

Young people’s experiences of using accident and emergency in Brighton and Hove during a mental health crisis.

This report is the first in a series of local consultations commissioned by Healthwatch
Brighton & Hove, as part of the new Young Healthwatch partnership with YMCA Right

Young Healthwatch A&E Report

Sussex wide non-emergency Patient Transport Service: April 2018

Over the last 2 years Healthwatch in Brighton and Hove, and across Sussex, have been speaking with patients about their experiences of using non-emergency transport services.  These services are essential to many people receiving renal and cancer treatments, and a range of other outpatient treatments. Earlier reports from 2016 and 2017 are available on our website.

This latest Healthwatch report indicates that patient satisfaction with PTS services has finally started to improve.  We are pleased to report that satisfaction levels increased by 10%, up from 75% in May 2017 to 85% by December 2017 across Sussex, and up 17% from 67% to 84% for patients interviewed by Healthwatch Brighton and Hove.

2018 GP review

Healthwatch conducted an extensive review into patient experience at GP practices across the city in 2017. The review collected feedback from a total of 1483 patients who attended all 40 practices operating in 2017. Healthwatch also visited 31 practices and conducted an observational review to assess the practice environment. We also gathered further information from practice managers on the facilities and services of practices.

GP Review report

Individual reports for the practices visited are included below:

Albion St


Ardingly Court


Benfield Valley

Brighton Health and Wellbeing Centre

Brighton Station Health Centre



Haven Practice

Hove Medical Centre

Hove Park Villas

Links Road

Matlock Road

Mile Oak

North Laine Medical Centre




Saltdean and Rottingdean

School House

Seven Dials

Ship St

St Lukes

St Peters Medical Centre


The Avenue

Trinity Medical Centre

University of Sussex Medical Centre


Wish Park

The surveys used in the review are provided below:

GP Patient Survey

GP Practice survey

GP Observation Checklist

PIP and ESA report

Examining the impact of PIP and ESA assessments on vulnerable people in Brighton and Hove

Personal Independence Payments and Employment Support Allowance