Healthwatch Brighton & Hove is your local consumer champion for health and social care
We listen to your views and concerns about health and social care services in the city. We use your views to influence commissioners and providers to improve services. With your help we aim to make health and social care services meet your needs and be accessible to all.
Share your experiences of health and social care in Brighton and Hove to make sure the system works for everyone.
Our online feedback centre, Brighton Pulse, provides an easy way to share feedback on health and social care services in Brighton and Hove.
Brighton Pulse has comprehensive listings of all health and social care services in the city. Simply select the service you have used and give your assessment of how it has served your needs.
Whatever your experience we want to hear from you!
Your feedback will be used to monitor the performance of services and identify areas that need improvement. With your help Healthwatch Brighton and Hove can work to ensure the city's services meet your needs and are accessible to everyone.
Healthwatch Information line
We can provide you with information and signposting about local health and social care services. This includes how to access them and what to do if things go wrong.
We can help you with queries related to local NHS and social care services, including those provided by GPs/family doctors, dental surgeons, pharmacists, opticians.
We are here to listen to your concerns, suggestions, questions and comments.
If you should need to make a complaint about an NHS or social care service we can put you in touch with an advocate who can offer support and guidance.
Information line: 01273 23 40 40 (all enquiries will be responded to within 48 business hours) - email: email@example.com
Independent Health Complaints Advocacy Service - IHCAS
IHCAS can provide you with the information you need, and a specialist Advocate, to support you to make a complaint about your NHS care or treatment. It can help you to understand the options you have the implication of each option and then support you to take the course of action you wish to take.
- This is a free service available to all residents of Brighton and Hove and is independent of the NHS.
- You can download IHCAS self-help information pack if you wish to handle your complaint without an Advocate.
- IHCAS Advocates can support you through the NHS complaints procedures including helping you to write letters and attend meetings with you.
You can call IHCAS on 01273 229 002 or email at firstname.lastname@example.org - someone will get back to you within 2 to 3 working days.