As the local health and social services watchdog for Brighton and Hove, we can give you information on how to resolve issues and if needed to make a complaint, but we cannot provide advice on specific medical centers or treatments.
Who to complain to?
The contacts for you to complain to are:
- The NHS advise that initial complaints should be made directly to the practice or department manager where possible. If you have already done this, or your prefer not to, you can complain to the NHS Directly.
- If your complaint relates to a hospital you find contact details for the Patient Advice & Liaison Service (PALS) who can help you.
- If you want some support to take your complaint further, then you can also contact the NHS Complaints Advocacy Service which is provided to Brighton & Hove by PoHwer. You can contact them on 0300 456 2370 or pohwer@pohwer.net.
- Finally,the Parliamentary and Health Service Ombudsman (PHSO) make final decisions on complaints that have not been resolved by the NHS.
You can also contact us if you have difficulties with these options.
