Following 106 phone interviews, we wanted to explore in more detail what people thought about remote GP appointments.
During the telephone interviews with the 106 people, we found:
- Two-thirds of the people who had experienced a remote appointment found the experience to be a positive one - because it meant less travel, less time in the waiting room and a quicker appointment.
- Around one-third of people we spoke to who had experienced a remote appointment had some negative experience. These included not having a specific time for the appointment and generally not feeling able, or being too rushed, to fully explain their condition in a remote setting. Technological challenges and wasting time for an initial phone call when the need for a face-to-face appointment was obvious, were other concerns.
Our videos with a small group of these people show different opinions about, and some of the challenges with accessing health care remotely.