CQC Report: Hazelgrove Nursing Home, November 2023
The Care Quality Commission (CQC) carried out an unannounced comprehensive inspection at Hazelgrove Nursing Home on 17 and 18 October 2023. Overall, the practice was rated as "Good." The last rating for this service was "Good" (published 23 August 2017).
To get to the heart of patients’ experiences of care and treatment, the CQC always ask the following 5 questions:
• Is it safe? Rated as Good
• Is it effective? Rated as Good
• Is it caring? Rates as Good
• Is it responsive to people’s needs? Rated as Good
• Is it well-led? Rated as Good
Summary of the findings
Hazelgrove Nursing Home is a 'care home'. It is registered to provide care and accommodation, including nursing care, for up to 38 people and there were 35 people living at the home when inspected. The service was providing support for a wide range of care needs for older people, many who were living with dementia.
- The provider had systems of quality assurance to measure and monitor the standard of the service and drive improvement. These systems also supported people to stay safe by assessing and mitigating risks, ensuring people were cared for in a person-centred way and the provider learned from any mistakes. CQC observations and the feedback they received supported this.
- The environment of the service enabled people to mobilise and orientate themselves around the service. Staff had received appropriate training and people received good care that met their needs and improved their wellbeing.
- The staff team were dedicated and enthusiastic. People were happy with the care they received, felt relaxed with staff and told us they were treated with kindness. They said they felt safe, were well supported and there were enough staff to care for them. Observations supported this, and they saw friendly relationships had developed between people and staff.
- People enjoyed the food and the provider acted on their feedback in relation to how the service was run. People received medicines safely. The service was clean, hygienic and a pleasant environment to spend time in.
- People's care plans were up to date and accurately reflected their needs. People were able to receive visits from their relatives and there was a programme of activities to support their well-being. Staff worked collaboratively with outside agencies such as the local authority and healthcare professionals.
- People were protected from harm and abuse, as staff knew how to safeguard people and what procedures they should follow. Complaints were responded to appropriately and people's wishes at the end of their life were respected.
- People were able to express their views and had their dignity, independence and privacy promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
