CQC report: Fairdene Lodge

The assessment took place on 9th December 2024.  

The latest rating for this service is "Outstanding".

Fairdene Lodge is a residential care home providing accommodation and personal care for up to 42 people over the age of 65. Some people had specialist needs associated with dementia, Parkinson’s disease and diabetes. CQC found that the service had exceptionally inclusive leadership who had extensive skills and knowledge to be able to lead the home effectively. The home had recently employed a dementia specialist who was implementing new ways to ensure that people living at the home achieved positive outcomes. A great deal of time and attention had been given to ensuring people's interests were catered for, developed and explored. All relatives spoke highly of the activities available. All aspects of care delivery were personalised, and staff took the time to get to know people and what was important to them.

CQC found that the provider had a good learning culture, people could raise concerns and knew how to. Managers investigated incidents thoroughly and staff and partners expressed it was an open and honest home. People were protected and kept safe and staff understood and managed risks effectively. The facilities and equipment met people’s needs, were clean and well-maintained and any risks to people were mitigated. There were enough staff with the right skills, qualifications and experience and the management team went to great lengths to ensure staff well-being was paramount. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes to their care.

People and their relatives were overwhelmingly positively of the management of the home and the care that was being provided. People and relatives told CQC how the staff and management team took the time to get to know them and what was important to them. The home was considered to be exceptional in how they understood individual needs of people, taking account of their strengths, abilities, aspirations, cultures and unique histories, to ensure bespoke delivery of care to meet these needs and promote equality. People were enabled to engage in a range of meaningful activities that promoted stimulation and positive well-being, and this was monitored and tailored to personal needs and preferences and relatives spoke highly of this. Relatives told CQC how the communication was important to them and the home had exceeded expectations.