CQC Report: Albion Dental Practice, January 2025
The Care Quality Commission (CQC) carried out this announced on-site inspection on 24 April 2025. They found that the practice had met the necessary regulations.
The CQC found that the infection control procedures in place were effective, that the practice had effective systems to identify and manage risks, and that recruitment procedures reflected current legislation. There was effective leadership and a culture of continuous improvement.
The CQC stated that patients’ care and treatment was provided in line with current guidance. Patients were also treated with dignity and respect and, at the time of the inspection, could access care, support and treatment when required.
Albion Dental Practice is part of Quality Dental Group (a dental group provider).
The practice is in Brighton and provides NHS and private dental care and treatment for adults and children.
The practice could be accessed via a small ramp, a lift was available to access surgeries on 2 floors. Car parking spaces including dedicated parking for disabled people, were available near the practice.
The practice had five treatment rooms. At the time of the inspection, there were five dentists, two dental nurses, four trainee dental nurses, three dental hygienists, two receptionists, and the practice manager.
The CQC gathered feedback from staff and spoke to a range of staff during their inspection, including one dentist, two trainee dental nurses, one dental hygienist, two receptionists, the practice manager, and the operations manager for the group.
People's experience of this service
Two weeks before the CQC's on-site inspection, they asked the practice to encourage patients to share their views of the service with them. On the day of their inspection, they received patient feedback from six patients.
Patient feedback provided a positive view of the dental team and care provided by the practice. Feedback included “the dentist is wonderful”.
Findings from patient feedback questionnaires demonstrated that people were positive about the standards of cleanliness. Patients responded positively that they were able to book appointments within an acceptable timescale for their needs, and that they were given clear information to help them make an informed choice about their treatment and any associated costs.
The practice shared patient feedback with the team. The CQC were told that this feedback was reviewed and where suggestions had been made, appropriate action would be taken.