Care Quality Commission report: Bupa Dental Care Hove, May 2025
Bupa Dental Care Hove
Bupa Dental Care Hove is part of a large dental group provider. The practice is in Hove and provides NHS and private dental care and treatment for adults and children.
The Care Quality Commission (CQC) carried out this announced on-site inspection and found that the practice had met all regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control. Staff had the skills, knowledge and experience to carry out their roles. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is accessed via a small step. A ramp was available. Car parking spaces are available, including dedicated parking for disabled people, near the practice.
The practice has four treatment rooms. At the time of the CQC's inspection, there was a total of 15 staff, of which there were five dentists, three dental nurses including one trainee, four dental hygienists, one receptionist, and the practice manager. The CQC gathered feedback and spoke to a range of staff during their inspection, including two dentists, three dental nurses, one dental hygienist, the practice manager and Quality Assurance Lead for the group.
People's experience of this service
Two weeks before their on-site inspection, the CQC asked the practice to encourage patients to share their views of the service. On the day of inspection, the CQC received patient feedback from 15 patients. This feedback provided a positive view of the dental team and care provided by the practice.
Findings from patient feedback questionnaires demonstrated that people were positive about the standards of cleanliness. Patients responded positively that they were able to book appointments within an acceptable timescale for their needs, and they were given clear information to help them make an informed choice about their treatment and any associated costs.
Feedback also demonstrated that patients felt able to book appointments within an acceptable timescale for their needs and when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. The CQC were told this feedback was reviewed and where suggestions had been made, appropriate action would be taken.