CQC report: Middleton Grove Nursing Home
The assessment took place on the 4th of November 2025.
The latest rating for this service is 'Good'.
Assessment
Middleton Grove Nursing Home provides accommodation with nursing care for older people with nursing needs and some who were living with dementia. The Care Quality Commission (CQC) assessment was prompted by information of concern received in respect to the care delivery and management of the service. These concerns were unfounded, and people received good care that met their needs and protected their rights.
CQC found that the provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs. There were enough staff with the right skills and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
People were involved in assessments of their needs. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff involved those important to people in people’s best interests where they did not have capacity to make specific decisions.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way.
The provider supported staff wellbeing. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback and were treated equally. The provider worked with the local community and there was a culture of continuous improvement.
People's experience of the service
People were positive about the quality of their care. They felt safe and were involved in planning their care and understood their rights. People said they received high-quality care from knowledgeable staff who treated them as individuals.
People described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity.
One person reported, “I’m ok. I’m happy here.”
A relative added, “Nothing is too much trouble for the staff, they are always smiling and absolutely know what they are doing.”
Some people could not directly tell the CQC about their experience. Instead, CQC used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People felt able to complain and were confident that, if they did, action would be taken and improvements would be made.