Care Quality Commission report: The Broadway Surgery
The Broadway Surgery
This practice was given an overall rating of 'Good'.
The Broadway Surgery is a GP practice located at 179 Whitehawk Road, Brighton BN2 5FL. It delivers services to 2,237 people under a contract held with NHS England.
The National General Practice Profiles states that 83% of the practice population are white, 6% Asian, 3% Black, 4% mixed and 3% other.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. The practice has a higher-than-average population of working age people with co-morbidities.
Assessment
The assessment took place in May of 2025.
This assessment was conducted to follow-up breaches of regulation identified at the previous assessment conducted in May and June 2023, when the service was rated 'Requires Improvement'. The Care Quality Commission (CQC) found two breaches of legal regulations relating to safe care and treatment and good governance. The purpose of this assessment was to evaluate the progress made in addressing the breaches of regulation and determine whether necessary improvements had been implemented to ensure compliance.
Since the last inspection, the service had made improvements and is no longer in breach of legal regulations.
At their last assessment, CQC found that the practice did not always provide care in a way that kept people safe and protected them from avoidable harm. CQC previously identified concerns relating to medicines management; health and safety; and how incidents were recorded and acted on.
At this assessment, CQC saw the practice now had established and effective systems in place to manage medicines safely. People had been appropriately monitored and/or advised of potential risks relating to their prescribed medicines. There was good antibiotic stewardship actively monitored by the service. There were effective triage systems in place to ensure people were consistently assessed by the most appropriate clinician. Clinicians were overseen to ensure safe and effective practice. Staff received regular appraisals to ensure people received safe care and treatment.
People were protected and kept safe. Staff understood and managed risks. The service encouraged staff to report concerns. Leaders investigated incidents thoroughly. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. Leaders made sure staff received training.
People's experience of the service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services.
There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG met regularly with the practice team and shared information. For example: staff changes, appointment changes and uptake of flu vaccinations.