News and reports

An independent review of the process to launch a new contract for GP services in the Whitehawk area has been published. As a result of the review's findings, NHS Sussex has announced today that it is stopping the current procurement for a new contract for GP services in the Whitehawk area of Brighton and Hove.

This document describes the health and social care projects that Healthwatch Brighton and Hove will work on over the next year. It also describes internal projects that support the successful operation of our organisation.

Between April 1st 2024 and March 31st 2025, we received 228 enquiries to our helpline. Enquiries were mostly a combination of feedback through our website, emails, phone call messages, and at face-to-face events. Most people were raising concerns or requesting information about services.

The five leading areas of concerns and related complaints raised, in descending
order were:
1. Poor quality of care from a GP.
2. Poor hospital care including ambulance waiting times, treatment waiting
times, A&E, and poor communication of cancelled appointments.
3. Lack of an NHS dentist including emergency dental care.
4. Poor access to a GP appointment, including waiting times for appointments.
5. Social care such as care at home and in care homes.

Some people took the time to make compliments about services.

Healthwatch Brighton & Hove undertook an Enter and View visit to the Emergency Department at the Royal Sussex County Hospital - read about what we found and our recommendations.