Healthwatch Brighton and Hove Annual Performance Report 2021

Our annual performance report demonstrates what we have achieved between April 2020 and March 2021


  • Reviewed 72 different services.
  • 7224 people engaged online or via telephone.
  • 33% of people we engaged with had disabilities; 12% were LGBTQ+; and 13% were from ethnic minority groups.
  • 330 information line enquiries – mainly about Covid-19 and accessing dental services.
  • 32 reports published.
  • 9 projects undertaken in collaboration across the Sussex Integrated Care System.
  • Published reports generated 187 recommendations (129 from the environmental audits of Brighton and Sussex University Hospitals Trust).
  • Approximately 50% of recommendations led to service improvement (other recommendations in progress).
  • 56 Board meetings attended.
  • 612 decision-making meetings attended (excluding Board).
  • 63 active volunteers.
  • 1527 newsletter subscribers.
  • 19 press interviews.
  • 64,000 website page views.


You can download the report here, but if you need it in a different format, please contact us at:

01273 234 041

Do health and social care services know what you really think?

Share your ideas and experiences and help services hear what works, what doesn’t, and what you want from care in the future. 

Share your views