Healthwatch Brighton and Hove Annual Performance Report 2021 (1st April 2020 - 31st March 2021)

Headlines:

• Reviewed 72 different services.
• 7224 people engaged online or via telephone.
• 33% of people we engaged with had disabilities; 12% were LGBTQ+; and 13% were from ethnic minority groups.
• 330 information line enquiries – mainly about Covid-19 and accessing dental services.
• 32 reports published.
• 9 projects undertaken in collaboration across the Sussex Integrated Care System.
• Published reports generated 187 recommendations (129 from the environmental audits of Brighton and Sussex University Hospitals Trust).
• Approximately 50% of recommendations led to service improvement (other recommendations in progress).
• 56 Board meetings attended.
• 612 decision-making meetings attended (excluding Board).
• 63 active volunteers.
• 1527 newsletter subscribers.
• 19 press interviews.
• 64,000 website page views.