Homecare Check Summary Report - Nov 2023

Our Homecare Check service (previously ‘Lay Assessors Scheme’) is run in partnership with the local council. Our volunteers regularly visit and interview local residents who have home care services provided by independent companies, but paid for, either fully or partly, by the council. We report our findings to the council monthly so they can share them with the care providers and assess the quality and safety of services provided.

Our volunteers started in September 2018, but was then paused during the Covid pandemic and we restarted the project in November 2022. Our findings show that overall, the quality of service provided in our city is high. People value their carers, having regular familiar faces with time to build friendly relationships, and when visits are made at reliable fixed times in the day. When it comes to questions about the helpfulness of office staff, rota’s being provided, and being kept informed of changes in their care the feedback varies greatly across providers.

You can download the summary report below, and here you can watch a video by Jessica Harper, Business & Development Manager (HASC) at B&H City Council, explaining why and how the Homecare Check Service was designed and put in place.