Mental Health Support in Sussex - text SUSSEX to 85258 for free, 24/7 help

Advice and Information - 28 May 2025

Starting from 1st April 2025, individuals across Sussex can access free, round the clock mental health support by texting SUSSEX to 85258. This upgraded service connects you directly to a qualified mental health professional.

What support is available?

This new and improved service for Sussex residents includes:

  • Crisis intervention
  • Emotional support
  • Safety planning
  • Risk assessment
  • Signposting to local services like Staying Well and Stay Alive App.

Previously supported by trained volunteers, the upgraded service ensures all texters are connected to a professional within 15 minutes. If someone is at imminent risk, clinicians can escalate to emergency services directly.

Since its launch in Sussex in July 2022, over 1,800 people have used the service mainly for low mood, suicidal thoughts, and stress. The aim is to provide faster, more tailored support to anyone, of any age, facing mental health challenges. 

If you signpost to the Shout text messaging service, please ensure that you are using the local keyword 'Text SUSSEX to 85258' (rather than Text SHOUT to 85258) to ensure that local people can access the right support.

If you or someone you know is struggling, remember Text SUSSEX to 85258 for free confidential support from a mental health professional 24/7. 

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