What is the Hospital Discharge Wellbeing Service?

We provide a wellbeing service for people when they get home after a stay in hospital. We will contact you to explore if there is anything outstanding linked to your hospital discharge that needs to be followed up if required with hospital discharge team if needed.

We will also ask if there are any other community, voluntary and private sector services that might benefit your wellbeing. We aim to contact you or a family member/carer by phone within 2 weeks of you leaving hospital to ensure that you are supported in the best way.

Who will be calling?

All the calls are undertaken by our trained volunteers, who can check to see if you require any further assistance and – with your consent – share your details with other local organisations who may be able to help you. You are under no obligation to participate, but your views and experiences can help to improve the hospital discharge process.

Before being discharged from the hospital you should have been given a leaflet  which explained this service, but if you didn’t get the leaflet you can download a copy below.

Would you like to speak to us sooner?

If you are a resident of Brighton & Hove and have been recently discharged from hospital, but haven't heard from us yet - you can contact us:

01273 234 041


COVID-19 Response

This project forms a vital part of our city’s overall response to COVID-19. We are working in partnership with Brighton and Hove City Council, Brighton and Sussex University Hospitals NHS Trust and the Sussex Health and Care Partnership. The success of this service has been recognised by city health leaders, with plans to extend it to other areas in Sussex.

We have shared details of our project with Healthwatch England who have a strong interest in how discharge arrangements are functioning during COVID-19 – where patients are being discharged earlier than is perhaps normal.  We took part in a hospital discharge webinar to share information about the project with the wider network of Healthwatch teams across England.

A blog produced by our Chief Executive Officer, David Liley, has been issued by the NHS Federation highlighting our work. You can read the blog here


You can download the leaflet here. If you need it in a different format, please contact us at office@healthwatchbrightonandhove.co.uk or 01273 234 041.

Hospital Discharge Wellbeing Leaflet