Face Masks - Advice when travelling on public transport (including exemptions)

From 15 June 2020, it is the law that you must wear a face covering when travelling in England on a: bus or coach, rain or tram, ferry or hovercraft or other vessel, aircraft – cable car
Woman on top deack of open top bus, looking back at us, wearing face mask.

Face masks on buses, and exemptions

This information has been provided by Brighton and Hove Buses 

All passengers must wear a face covering unless they are exempt.

Exemptions include:

  • Children under 11-years-old.

  • Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.
  • If putting on, wearing or removing a face covering will cause you severe distress.
  • If you are travelling with or providing assistance to someone who relies on lip reading to communicate.
  • To avoid harm or injury, or the risk of harm or injury, to yourself or others.
  • To avoid injury, or to escape a risk of harm, and you do not have a face covering with you.
  • To eat or drink, but only if you need to.
  • To take medication.
  • If a police officer or other official requests you remove your face covering.

Exemption card

• Please support your fellow passengers by wearing a face covering.

• Please also support your fellow passengers who can’t wear a face covering – for varying reasons. It is not always obvious why so please be understanding.

• In order to offer our support to passengers, unable to wear a face covering Brighton and Hove Buses are providing a ‘Face covering – exemption support card’

• You can order a free Helping Hand exemption card online (or cut and paste this link into your web browser https://www.buses.co.uk/helpinghand

Brighton and Hove Buses are working through applications for exemption cards as quickly as possible but if you would prefer not to wait you can use the attached image and you can print your own.

You can also download the file to your phone, or screen shot it and show it to the driver when you board the bus.

You can still apply for a Helping Hand card but it will take longer to arrive.

Information is available about how to wear and make a cloth face covering


You can download the SpeakOut  Easy-Read document here

For any further assistance

Please contact the customer service team on 01273 886200.

Email info@buses.co.uk

or check out the website at www.buses.uk.

A SMS texting services is available for passengers with a hearing impairment on 07583 051915

For further information visit  Travel safely by bus

For all our up to date Timetable Information  including Monday to Saturday Timetables and Sunday Timetables

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