Sussex health leaders are asking for the public’s continued support of GP practices – whilst sending a strong message that abuse of any kind will not be tolerated.
It comes after an increase in reports from GP practices across our communities of the abuse and threats being experienced by their teams.
Examples include reception teams receiving death threats, online abuse against individual members of staff, and vandalism and broken property at surgeries.
Demand for NHS services is high but in data released yesterday, in August alone, more than 717,725 appointments took place in GP practices in Sussex – 58.5% of which were face to face and that rate is increasing (57% in July).
As well as face to face appointments, GP practices are also offering phone and video appointments – options to keep patients safe and provide more flexibility for those who don’t need to be seen on site.
All patients who contact their surgery, either on-line or by phone, are assessed to decide whether they need to be seen in person, via a phone or video consultation or if they would benefit from a visit to a community pharmacy. By working in this way, GP practices can make sure those with the greatest need are seen first and also that patients see the person who is best placed to help them.
- If your illness is minor, try to manage your symptoms yourself for a day or two. Visit nhs.uk for helpful information and your local pharmacy is a great first port of call.
- See the attached poster for more information.
- If your illness is not going away, or you are worried about your symptoms, contact your GP surgery.
- If you’re ill or injured and are unsure where to turn, click www.111.nhs.uk or call 111. The 111 phone service can book you into local NHS services if needed