Care Quality Commission report: London Care - Brighton
London Care - Brighton
Report from 12th January 2026 assessment, this practice was given an overall rating of 'Good'.
London Care - Brighton is a domiciliary care service registered to provide personal care to older people, including people who may live with dementia in their own homes.
This Care Quality Commission (CQC) assessment was prompted by the previous rating of the service. The provider was previously in breach of legal regulations around safe care and treatment, staffing, safeguarding, dignity and respect, and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
Overall people received safe care and support. The provider, with the support of their staff, provided person centred care that met people’s needs. People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences.
People had choice in their care and were encouraged to maintain their independence within their own homes. Staff responded to people in a timely way. People had detailed information within their care plans to support the delivery of person-centred care. Risks were identified and measures were put in place to reduce these risks and protect people from harm. Staff had been recruited safely and received effective support from leaders. Where incidents occurred, the service learned from these to improve practice.
People told CQC that staff used personal protective equipment (PPE) when required. They had been involved and engaged in developing their care plans. People’s medicines were managed safely. The service worked well with other healthcare agencies. Professionals gave positive feedback in respect to the care delivery. The service sought consent from people before providing care, and where people lacked capacity, the service worked in line with the Mental Capacity Act 2005 (MCA).
The provider focused extensively on staff engagement, wellbeing and enablement, which supported staff to deliver compassionate, person-centred care. Leaders were knowledgeable and supportive, and staff felt able to approach them with any concerns. Staff were clear about their roles and responsibilities, and audits were effective in identifying improvements at the service.
People's experience of the service
People CQC spoke with, including relatives, were happy with the service. They felt safe and able to raise any concerns without fear of repercussions.
One person said: “They contact me and we chat about how the carers are doing and if I need any more help.”
People reported that they had regular staff who were well trained and arrived on time.
One person said: “Always on time and always stay for the full time. They know what to do, as I think it’s written on their phones. Luckily, I get the same 3, so they sit and chat to me if they have 5 minutes left.”
People told CQC that staff were helpful and supportive and their experience of the care and the staff was positive.
One person said: “They are caring people and they chat to me. I would recommend as they are pretty good and I can’t say different to that. I’m happy.”
People appreciated the personalised approach and the way this helped them get the care they needed in the manner they preferred.