Care Quality Commission report: Wilbury care home
London Care - Brighton
Report from 16th December 2025 assessment, this practice was given an overall rating of 'Good'.
This assessment was carried out in response to safeguarding and whistleblowing information, and concerns raised by the local authority about staffing levels and risk management. Wilbury is a residential care home providing accommodation and personal care for up to 19 adults. At the time of the Care Quality Commission (CQC) assessment there were 17 people living at the service.
People received safe, effective and compassionate care. Staff treated people with dignity and respect and involved them in decisions about their care. CQC observed positive interactions between staff and people and a calm atmosphere within the home. The provider had systems in place to support safety and learning. Risks to people were assessed and managed. Staff understood safeguarding processes and escalated concerns appropriately when required. Medicines were managed safely, supported by audits and staff oversight. Staffing arrangements, training and supervision supported safe care delivery.
Care was person-centred and responsive to people’s needs. Care plans reflected people’s individual preferences, routines and health needs and were reviewed when changes occurred. Staff worked with external professionals and acted on advice provided to support people’s health and wellbeing. Activities were available to promote social engagement and wellbeing.
Leadership arrangements were in place. The manager overseeing the service had applied for registration and was awaiting an outcome. Staff spoke positively about communication and oversight since the manager took over. Governance systems, including audits and action plans, were in place and continuing to embed following a period of management change.
People's experience of the service
People were relaxed and comfortable with staff and at ease in their surroundings. People felt settled and reassured by the care and support available to them.
One person said: “I feel safe here, there’s always someone around if I need help.”
Another said: “I’m happy living here, I don’t worry.”
Choice and control over daily routines were important to people and were respected by staff.
One person explained: “I get up when I want to and go to bed when I’m ready.”
Another person reported: “They ask me what I want and give me time.”
People said they did not feel rushed and felt able to make everyday decisions about how they lived, which supported their independence. There were positive relationships between staff and people using the service.
One person said: “The staff are kind to me.”
Another said, “They listen to me and help me properly.”
People explained that staff took time to talk with them and explain what was happening. People felt respected and informed.
A resident said, “They tell me what they’re doing and that helps.”
People spoke about feeling comfortable approaching staff if they needed support or reassurance.
One person said: “If I’m worried, I can tell them.”
Another said: “They help me feel calm.”
Interactions were observed to be calm and respectful, with staff responding patiently and offering reassurance when needed. Relatives spoke positively about the care their family members received.
One relative reported: “I feel reassured knowing they’re safe and well looked after.”
Another said: “The staff are kind, approachable and take time to explain things.”
Relatives described communication as good and said they felt informed about their family member’s wellbeing. People were comfortable choosing where they spent their time within the service. Some people chose to spend time in communal areas, while others preferred to remain in their rooms.
One person shared: “I like sitting in the lounge.”
Another said, “I prefer being in my room and that’s fine.”
Staff respected these choices and remained visible and available throughout the service. Overall feedback from people using the service and their relatives, alongside observations of care, showed that people experienced support that helped them feel safe, listened to and valued as individuals