Care Quality Commission report: The Highviews
The Highviews
Date of assessment: 27th February 2026. Rated 'Good' overall.
The Highviews is a care home providing support to people with learning disabilities or autistic spectrum disorder, people living with mental health conditions, physical disabilities, sensory impairment, dementia, older people and younger adults. The Care Quality Commission (CQC) assessment was prompted by the length of time since the last inspection, and the previous rating of the service.
CQC assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were protected and kept safe. Risks to people were managed effectively, and staff received appropriate training and support to develop in their roles and deliver effective care. There were enough staff to meet people’s needs, they worked well with each other and those involved in their care. Recruitment processes were appropriate, and infection risks were well managed.
People were involved in assessing their needs and received person-centred care, which was reviewed with them to ensure it remained appropriate. Staff supported people to stay healthy and well. People received their medicines when they needed them. Staff supported people to understand their care so they could give informed consent.
People were supported to have choice and control over their care and support and to maintain their independence. Information was provided in ways that reflected people’s needs and preferences. People were treated fairly and supported to access care and services when needed. Staff understood people’s rights and how to uphold them.
The service was led by managers who understood people’s needs and promoted an open culture where concerns could be raised and addressed. Staff were supported with their wellbeing. Governance systems helped identify shortfalls and drive improvement at the service. Managers fostered a culture of learning, inclusion and partnership working focused on achieving positive outcomes for people.
People's experience of the service
People were positive about the quality of their care. They felt safe and were involved in planning their care and understood their rights. People said they received high quality care from knowledgeable staff who treated them as individuals. People described how staff treated them with kindness and compassion.
One person reported: “I have lots of friends and I am very happy here. I like the carers, they know me and do things how I want them done.”
A relative added: “The managers and team care, and care dearly about the people in their care. That is priceless.”
Some people could not directly tell CQC about their experience. Instead, CQC used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.
People felt able to complain and were confident, that if they did, action would be taken, and improvements would be made.