Care Quality Commission report: Oaklands
Oaklands
Date of assessment: 18th March 2026. Rated 'Good' overall.
Oaklands provides accommodation with nursing care for older people with nursing needs and some who were living with dementia. The Care Quality Commission assessment was prompted by information of concern they received in respect to the care, and the time since the previous inspection.
The concerns were unfounded, and people received good care that met their needs and protected their rights. The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs. There were enough staff with the right skills and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.
People were involved in assessments of their needs. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff involved those important to people in people’s best interests where they did not have capacity to make specific decisions.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends.
Staff responded to people in a timely way. The provider supported staff wellbeing. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback and were treated equally. The provider worked with the local community and there was a culture of continuous improvement.
People's experience of the service
People were positive about the quality of their care. They felt safe and were involved in planning their care and understood their rights. People said they received high-quality care from knowledgeable staff who treated them as individuals. They described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity.
One person reported: “This was a good decision moving here.”
A relative added: “The service communicates well and involves us in [my relative’s] care and keeps us informed.”
Some people could not directly share their experience. Instead, CQC used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them.
People felt able to complain and were confident, that if they did, action would be taken and improvements would be made.