Care Quality Commission report: Coastal Homecare (Hove) Limited
Coastal Homecare (Hove) Limited
Date of assessment: 16th April - 22nd April 2026. Rated 'Good' overall.
Coastal Homecare (Hove) Limited is a domiciliary care agency providing personal care to adults living in their own homes, to support them to live as independently as possible.
The Care Quality Commission (CQC) only inspects services where people receive the regulated activity of personal care. At the time of this assessment, 120 people were receiving support with personal care. The service supports adults with a wide range of needs, including people living with dementia, physical disabilities, and mental health conditions. This service was inspected due to the age of their rating, and due to some information of concern CQC had received regarding assessing needs and medicine management. At the inspection, CQC did not identify any concerns.
People were protected and kept safe. Staff understood and managed risks. Staff knew people well and had the right skills and experience. There was an innovative approach to learning and development, and a strong ethos of driving improvements in the service. Staff reported that they were supported in their roles and received regular training opportunities.
The service had a good working relationship with other professionals and worked collaboratively to ensure people received joined-up care. People were involved in decisions about their care. Records were detailed, and any changes in needs were addressed quickly.
People, staff and external professionals all told CQC that the service was well-led. A range of quality assurance processes were in place and effective to maintain good quality care.
People's experience of the service
People spoke positively about the service. Most people and relatives told CQC that they were happy with the care they received, felt listened to, and well supported by staff who knew them well and met their individual needs.
People described staff as kind and respectful, including how they treated people's homes and belongings. Staff took time to build positive relationships, which supported person-centred care.
One person shared: “[Staff member] couldn't be more respectful of our home and our belongings and she keeps them neat and tidy and hygienic”.
Another said: “Absolutely, the support is good and couldn’t be better. They really do care”.
People and their relatives were involved in decisions about care and described good communication with office staff and the registered manager. They told CQC that they felt confident raising concerns if needed. People were given regular opportunities to provide feedback and felt that their views were listened to and acted on.