Care Quality Commission report: Saltdean and Rottingdean Medical Practice, July 2025
Saltdean and Rottingdean Medical Practice
The overall rating was: 'Good'.
Saltdean and Rottingdean Medical Practice is a GP practice and delivers service to approximately 12,900 patients, under a contract held with NHS England.
The National General Practice Profiles states that the service has a larger female population between the ages of 60-64 years and male patients between the ages of 55-59 years. According to the latest available data, the ethnic make-up of the practice area is 91.6% White, 3.2% Asian, 0.8% Black, 3% Mixed and other 1.6%.
Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 9 decile (out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
Where relevant, further commentary is provided in the quality statements section of the report. The Care Quality Commission (CQC) carried out this assessment to follow up on a breach of regulations, related to safe care and treatment and good governance, identified at their last inspection undertaken in November 2022.
The service had a positive learning culture and people could raise concerns. There were effective systems for reporting and learning from incidents. People were protected from abuse. There were enough staff with the right skills, qualifications and experience. The facilities and equipment were appropriate to the needs of people, were clean, well-maintained and any identified risks were mitigated. Managers ensured staff received training and regular appraisals to maintain high-quality care.
Staff managed medicines well and involved people in planning any changes. Staff reviewed people’s needs taking account of people’s communication preferences, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. The service involved people coming to the end of life, and their families, in decisions about their care and made decisions in people’s best interests where they did not have capacity.
The CQC received positive feedback about the way people were treated at the service. They received examples of kindness and compassion and found staff protected people’s privacy and dignity.
The service provided information people could understand. People were able to access the service in a timely way. The service worked to reduce health and care inequalities. The service sought feedback from people and acted on it.
Leaders and staff had a shared vision and culture based on listening, learning and leading by example. Leaders were described as visible, supportive and helping staff develop in their roles. Staff felt encouraged to give feedback and understood their roles and responsibilities. There was a culture of continuous improvement. Leaders worked with the local community to deliver the best possible care and were receptive to new ideas.
Since the last inspection, the practice had made improvements and is no longer in breach of regulations. At their last assessment, the CQC found that the service did not ensure that care and treatment is provided in a safe way and did not have effective systems and processes to ensure good governance in accordance with fundamental standards of care.
Since the last assessment, the service had improved prescribing processes and policies, monitoring and management of safety alerts and there was improved oversight of the management of significant events and complaints.
People's experience of this service
People were generally positive about the quality of their care and treatment, for example, in the 2025 National GP Patient Survey, 84% of respondents found the reception and administrative team at the service helpful.
Recent survey results, including from the 2025 National GP Patient Survey and the service’s NHS Friends and Family Test, showed people were generally satisfied with services. There was an active patient participation group (PPG), who represented the views of people using the service. Representatives from the PPG positively described a meeting with the service where they had been given information about the service and what additional resources were available, for example, Pharmacy First.