Care Quality Commission report: Apex Prime Care - Brighton, July 2026
Apex Prime Care - Brighton
The overall rating was: 'Good'.
Apex Prime Care Brighton is a domiciliary care service providing personal care to people living in their own homes. There were 46 people using the service at the time of the assessment. This service supports older people and people living with dementia at home.
The Care Quality Commission (CQC) carried out this assessment between 17th June and 2nd July 2026. The CQC inspected this service remotely, which means they did not physically visit the office location. This service was previously rated as good. The CQC carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where they found the practice continues to meet a good standard. Instead, their findings focus on any areas where the service needs to improve or where they found exceptional practice.
The CQC regulates the personal care and support that people may receive. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, the CQC also consider any wider social care provided.
Risks to people were assessed and care was provided safely. A relative shared, “[Name] has never had any accidents in all this time, I think they’re mindful of potential risks but never make a big fuss.”
People were supported by enough staff who had the skills and knowledge to support them safely. Feedback from staff included, "The service also places importance on staff development by providing appropriate training and ongoing support. This has helped me to develop my skills, increase my confidence, and continue providing person-centred care to clients."
There were effective systems in place to safeguard people. Medicines were administered safely and there were systems in place to ensure the environment was safe. A healthcare professional described the registered manager and staff as going "over and above to support the needs of their patient, showing excellent awareness of safety with manual handling and patient-centred care."
People’s care needs were assessed. People had care plans which contained guidance for staff to meet their needs. Care records and risk assessments were reviewed and up to date. Staff understood the importance of seeking consent and respected people’s right to choose.
Staff treated people with kindness. Feedback from staff included, ‘I feel that service users are treated with dignity and respect.’
People’s care records were person-centred. Feedback from staff included, "I find my role both rewarding and fulfilling, and I take great pride in supporting clients to maintain their independence, dignity, and quality of life within their own homes."
There was evidence of a positive and inclusive culture. Staff spoke highly of teamwork and described the registered manager and office staff as being supportive. Feedback from staff included, "I feel proud of what I’ve achieved. Apex is a great place to work."
The registered manager and office staff were described as "extremely professional, helpful and easy to approach regarding any situation that may arise during the working day. They listen and handle the situation, whatever it is that makes the client, carer and family feel at ease."
People's experience of this service
People and their relatives spoke positively about their experience of the service and the care they received. They told the CQC that they felt safe.
One person said, “After six years, of course I feel safe with them, I know they’d never put me in a position that could harm me. They know me almost as well as I know myself, they know what I can do.”
People told the CQC that they felt valued by staff and spoke of continuity of care. Another person said, “My carers have remained pretty constant since I started with them. They know me well and really understand my needs.”
People valued the consistency and punctuality of staff. Most people the CQC spoke to said staff arrived on time, stayed for the expected duration, and were flexible in meeting their needs. Some people however, noted changes in carers and occasional cancellation of calls.
One person shared, “I’ve had them looking after me for ten years now. I know them well and they know me, we get on well, but they don’t have much time. I look forward to them coming and if they’re running late, they ring and let me know.”
Another person added, “On one hand, they’re lovely. On the other, they don’t always turn up, either very late or not at all.”
People and their relatives spoke positively about their involvement in care and communication with the service. One person told the CQC, “If I ever need them I just ring. I always get an answer. Occasionally they ask for my views on how my care is working out. They always listen; they are very patient.”
A relative shared, “The manager rings sometimes just to make sure everything is going OK.”
Overall, feedback reflected a service where people felt respected, supported and well cared for. A person told the CQC, “I think reliable and dependable would be top of my list. They’re all so nice. I really can’t think of anything I’d want to change.”
Another said, “I like them, they’re kind, always do their best. They really know what they’re doing.”