Examining the Impact of PIP & ESA
Our report highlighting insensitive treatment of vulnerable people in PIP and ESA assessments.
Summary
We found that vulnerable people applying for Personal Independence Payments (PIP) and Employment Support Allowance (ESA) have their applications routinely declined.
Our Findings
- A lack of empathy
- Assessors who seem to know little about common medical conditions
- Advocates treated with disrespect
- Reasonable requests e.g. for a home visit declined without explanation
- Benefit assessment reports contained factual inaccuracies and bearing little resemblance to assessment interviews
- An approach which is more about ‘catching people out’ and declining claims rather than actively helping vulnerable people
For full details read our report.
Downloads
You can download the report here. If you need it in a different format, please contact us at office@healthwatchbrightonandhove.co.uk or 01273 234 041.
