Examining the Impact of PIP & ESA

Our report highlighting insensitive treatment of vulnerable people in PIP and ESA assessments.
older man facing us across a desk speaking to a woman with her back to us


We found that vulnerable people applying for Personal Independence Payments (PIP)  and Employment Support Allowance (ESA) have their applications routinely declined. 

Our Findings

  • A lack of empathy
  • Assessors who seem to know little about common medical conditions
  • Advocates treated with disrespect
  • Reasonable requests e.g. for a home visit  declined without explanation
  • Benefit assessment reports contained factual inaccuracies and bearing little resemblance to assessment interviews
  • An approach which is more about ‘catching people out’ and declining claims rather than actively helping vulnerable people

For full details read our report.


You can download the report here. If you need it in a different format, please contact us at office@healthwatchbrightonandhove.co.uk or 01273 234 041.

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