What are people's experiences of urgent and emergency care?

Report - 7 October 2022

Healthwatch England's latest findings reveal what people have been telling them about their experience of urgent and emergency care services.

The pressure on urgent and emergency care services has been a big story recently, with significant press coverage of ambulance delays and long waits in accident and emergency departments (A&E). 

This is backed up by the official performance statistics, which paint a grim picture as we head into winter. 

To understand how the pressures have affected patients, Healthwatch England looked back at the experiences of urgent and emergency care services people shared with them between December 2020 and August 2022. 

More than 3,000 people gave them feedback, and the number of cases shared grew over time. 

To read the full report at Healthwatch England click here or download below.

    Downloads

    If you require this briefing in an alternative format, please get in touch. 

    Download (PDF 911 KB)

    If you want to see the questions and answers from Healthwatch England's polling in more detail you can view the data here. 

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