NHS Satisfaction in Brighton & Hove and Sussex-wide
Satisfaction with NHS Services in Brighton and Hove
Report - 8th May 2025
Healthwatch in Sussex sought to find about people’s levels of satisfaction with, and confidence in, NHS services. 615 people responded to our poll and of these, 135 lived in Brighton and Hove.
36% of people in Brighton and Hove said they were either satisfied or very satisfied with how the NHS is run. 34% of respondents said they were dissatisfied or very dissatisfied with the way the NHS is run in Sussex.
We heard:
- Respondents from Brighton and Hove are most satisfied with the following services: GP surgeries (63% were either very satisfied or quite satisfied), pharmacies (63% were either very satisfied or quite satisfied) and hospital outpatient appointments (41% were either very satisfied or quite satisfied).
- Respondents from Brighton and Hove were least satisfied with the following services: GP surgeries (20% were very dissatisfied or quite dissatisfied), pharmacies (14% were very dissatisfied or quite dissatisfied), and outpatient appointments at a hospital (13% were very dissatisfied or quite dissatisfied).
- The dissatisfaction with GP surgeries was similar to Sussex-wide data. The open comments show that many people experience problems with being able to book a GP appointment. However, once people are able to see a doctor, they are generally quite satisfied with the service GPs provide.
I had to wait 2 weeks to get a face-to-face appointment with a GP and now I have a long wait to see to see a consultant. When you are in pain and worried the wait is too long.
Downloads
Please download the following documents for the full report for both Brighton and Hove and Sussex-wide.
Next steps
As the public champion for local health and care services, Healthwatch will continue to work in partnership with commissioners and providers to monitor the experiences of patients and the public in accessing health and care services locally and explore how ongoing improvements may be delivered.
