Homecare Check Summary Report - May 2025
Run in partnership with the local council, our volunteers regularly interview people receiving homecare services that are fully or partly funded by the council. We report our findings monthly so they can share them with the care providers and assess service quality and safety.
This year, our volunteers spoke with 225 people.
Although they remain largely positive about their carers and care packages, satisfaction levels have dipped slightly compared to the previous report in 2023. Significantly, the number of complaints has increased, and the council is working with the specific providers to address the concerns.
Since September 2018:
- 25 volunteers Lay Assessors
- Interviewed 854 service users
- About their care from 19 different providers
- We produced 53 reports for the Council - with interview data and service user comments - highlighting the concerns of those receiving home care and giving them a chance to be heard.
You can download the summary report below, and here you can watch a video by Jessica Harper, Business & Development Manager (HASC) at B&H City Council, explaining why and how the Homecare Check Service was designed and put in place.
Downloads
You can download the summary report here.
