Mazzie joined our Lay Assessors team in 2019, and quickly took to it. Our volunteer Lay Assessors visit those receiving home care to ask about their experience and the quality of service they received. We asked her to share why she enjoys it.
"Following my retirement, after a career working within the NHS in nonclinical roles, I was looking for some way of giving back. I have always been interested in listening and supporting patients and users, which led me to volunteer with Healthwatch Brighton & Hove.
Since joining, I have had the privilege of meeting a wide range of people who rely on social care. This is as part of the Lay Assessor team. Meeting people in their own homes has blown away any preconceptions and given me a whole new perspective of 'old' and 'vulnerable'.
Lively conversations and wonderful personal stories have been uplifting, entertaining and always interesting. It has certainly confirmed that volunteering gives so much back. In addition, as part of the survey process, if there are any queries or concerns, these can be raised and resolved with the council. Along with the great training and support from the Team and the regular meetups with the other volunteers, volunteering has provided me with a very rewarding role."