Healthwatch Brighton and Hove - Hospital Discharge Wellbeing Report

The Hospital Discharge Wellbeing Project (HOPS) project started early in April 2020 as part of the response to COVID-19. We report here on the 5 months from April to Sept 2020.
healthwatch logo for reports


The HOPs project is a collaboration with Brighton and Hove City Council, Brighton & Sussex University Hospitals Trust and the Brighton and Hove Clinical Commissioning Group. Developed in response to the global pandemic and it's potential impact in the city.

The service is available to all Brighton and Hove residents discharged from local hospitals, whether their condition is COVID-19 related or not. The concern was to help catch any post-discharge issues, as well as checking on their wellbeing and if they had support and access to food, and if needed to help by signposting them to local services that might be harder to find during the lockdown.

On the 19th March 2020, The Department of Health and Social Care, published its guidelines for the NHS and Local authorities for hospital discharge in the context of the COVID -19 pandemic.

On the 8th of April, just a few weeks later, we made our first phone calls to local people who were recently discharged from the Royal Sussex County Hospital.

Performance Summary 

From April 7th to September 14th:

  • 1,424 people have been referred to the project
  • 1,152 attempted contacts
  • 704 successful contacts
  • 208 attempted unsuccessful calls – where referral information indicated there might be issues, follow phone text messages were sent offering a proactive follow up
  • 151 are still active – allocated to volunteers and being called in the next 7 days
  • 114 are on a waiting list – will be allocated in the next 3-7 days


You can download the report here, but if you need it in a different format, please contact us at:

01273 234 041

Interested in volunteering?

Becoming a volunteer is easy. Get in touch to find out about volunteering opportunities with us.

Find out more about volunteering with us

What can I do as a volunteer?