Media Contact: Magda Pasiut:
Over the last few months Enter and View Representatives from Healthwatch Brighton and Hove have visited Marine View Rest Home, Loxwood House Residential Home (both in Hove) and Aspirations Active Centre (Portslade) which caters for people with very complex learning disabilities and autism. During the visit, on a scale of 1 to 10 (1 being the lowest score and 10 being the highest), the Marine View Rest Home was scored 9 and Loxwood House 10 by residents. It was not appropriate to use this ranking at the Aspirations Active Centre.
The majority of people Healthwatch spoke with felt that the staff were friendly and they reported knowing them well personally. Also, it was observed that Loxwood House was ‘homely’ in feel, and the manager was very involved in the care of the residents. Our representatives were told that the manager even takes residents to all their GP and hospital appointments. Helping to arrange yearly holidays is another example of best practice at this service.
Our representatives were also very impressed with the attentive staff and thoughtful environment of the Aspirations Active Centre. All staff interactions with people who use this service were highly professional and helped them to participate in activities.
Finally, it was found that visitors had access to a wide range of activities, outings and celebrations of special occasions at all centres. However, it was reported that activity plans in both care homes were not displayed around the homes for residents to see. In some cases like Marine View the activities log showed only one activity per month and residents were not very aware about the work of the activities coordinator. Healthwatch Representatives also felt that residents and staff appeared to be unmotivated about the idea of doing activities at this home.
Based on our findings we drafted a list of recommendations for each of the places visited. These were positively welcomed by the service providers, and most of them have already been implemented.
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Notes to Editors:
About Healthwatch Brighton & Hove Community Interest Company (CIC)
- Healthwatch Brighton and Hove CIC has legal rights to enter and view publicly funded health and adult social care settings and to be responded to within 20 days by the provider of health and adult social care services.
- Healthwatch Brighton and Hove CIC is one of 152 Local Healthwatch organisations that feed into the national body Healthwatch England, set up in October 2012.
- Healthwatch Brighton and Hove CIC has transitioned from Brighton and Hove Local Involvement Network (LINk).
- Healthwatch Brighton and Hove is funded by the Department of Health and commissioned through Brighton and Hove City Council (BHCC), but is independent of the NHS and BHCC.
- Healthwatch Brighton and Hove is a Community Interest Company – its work centres around being beneficial to the communities of Brighton and Hove. It works with those who plan and run health and social care services asking questions about the way services are provided and suggesting improvements.
- For further information about Healthwatch Brighton and Hove, please contact Magda Pasiut, Engagement and Communications Co-ordinator on firstname.lastname@example.org or visit https://www.healthwatchbrightonandhove.co.uk/
About Enter and View visits
- Carrying out Enter and View visits is a part of the local Healthwatch programme. Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement. The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies.
- Healthwatch Brighton and Hove CIC has committed to conducting six Enter and View Visits between October 2014 – March 2015, themed around occupation and social activity. The theme was chosen using evidence provided by Healthwatch’s predecessor, Brighton and Hove LINk. Healthwatch will visit a mixture of social care services including day centres and care homes. The locations have been chosen on the basis of their geographical location, the services they provide, and local intelligence from Brighton and Hove City Council and Brighton and Hove Clinical Commissioning Group.
- Visits are conducted by trained and DBS checked Enter and View Volunteer Representatives.