Healthwatch Brighton and Hove - Annual Report 2018

Our Annual Report 2018, highlighting the views of the people of Brighton & Hove, and the hard work of our volunteers, staff and board throughout the year.
Cover of the annual report showing a smiling female nurse talking to a male patient

Summary

Our annual report highlights the views of local people, patients and their families who have helped us to improve NHS and care services in the City in 2017/18.

Healthwatch have made over 200 recommendations to health and care decision makers and about half have already been implemented, and Healthwatch is pursuing answers about the rest.

Most of our work has been inspired by local people who have asked us about:

  • GP services: raising concerns about access, closures and pressure of demand on family doctors
  • Decent and humane social care: improving access to benefits for some the most vulnerable people in our City
  • A safe and clean local hospital service and accessible A&E and
  • Patient transport services that are reliable.

Key Numbers

  • Our volunteers undertook 61 visits to health and social care services to talk to people about their experiences.
  • We visited 30 GP surgeries and reached 1483 patients to hear their views about primary care.
  • 21 Enter and View visits to Royal Sussex County Hospital.
  • 11 Patient-Led Assessments of the Care Environment (PLACE) in Brighton hospitals.
  • 531 recommendations to services were made as a result of these visits which led to 116 actions to improve practice. An estimated 360,000 patients benefitted from these changes.
  • We issued 13 press releases raising the voice of the patient on critical issues.

  • We did 29 interviews for local radio, newspapers and television.

  • Volunteers contributed an average of 26 hours for each visit made by Healthwatch to a health and social care service.

Downloads

You can download the report here. If you need it in a different format, please contact us at office@healthwatchbrightonandhove.co.uk or 01273 234 041.

Interested in volunteering?

Becoming a volunteer is easy. Get in touch to find out about volunteering opportunities with us.

Find out more about volunteering with us

What can I do as a volunteer?