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Our volunteer, John, has suffered from hearing loss since childhood. He tells us his story and what changes he would like to see to make them more accessible for people living with hearing loss. -
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In 2008, on the 60th anniversary of the NHS, with a colleague, a former Director of the Patient’s Association, I researched people’s experiences of health and social care. -
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"I have been involved in a variety of research projects, but the one I get a real kick out of are the hospital visits. This gives me a great sense of achievement, as a volunteer." -
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"The project brings me into contact with a wide range of people who depend on their carers to bring support and stability to their lives. I enjoy this engagement with the community and it helps me to better appreciate the scale of the problem."
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"While retired I really wanted a volunteer role that would allow enable me to use my knowledge and experiences, but also act on behalf of patients." -
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"Since joining, I have had the privilege of meeting a wide range of people who rely on social care. Meeting people in their own homes has blown away any preconceptions and given me a whole new perspective of 'old' and 'vulnerable'." -
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"I wanted to give something back to the NHS for the privilege of being employed by it for so many years. From my experience in working within the NHS, I believed I had something to offer as a Healthwatch volunteer." -
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"I am excited to be a part of new Young Healthwatch projects in the future and influencing decision-making, and making a difference for young people." -
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"This is a really interesting role as no query is the same and often a fair bit of research is needed to come up with an answer or a way forward. At the same time, its a way of identifying developing healthcare trends for Healthwatch to investigate." -
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Social care support changes people’s lives but sadly, not everyone gets the support they need. We want to understand what life is like when you can’t get support or if the support you get just isn’t enough. -
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Ian shares his story of trying to access mental health support and its impact on his wellbeing. Do you have an account that NHS services could learn from? -
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'I have been working on the Hospital Discharge project since January 2021 and simply enjoy speaking to people.' -
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"Being a volunteer has been rewarding" -
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"I thoroughly enjoy helping with the queries and over the year and a quarter I have gained a great deal of experience in handling many varied queries." -
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It’s been an extremely busy first month in my new role but certainly not dull. -
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Earlier this year, HW Brighton & Hove collected your views of maternity and postnatal support. We shared this with Healthwatch England. Thanks to your stories the Government has confirmed plans for NHS England to work with the Royal College of GPs to develop new guidance on 6-8 week postnatal checks to support women’s mental health after giving birth.
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Our latest briefing paper provides an overview of the pressures and challenges facing sexual health services both nationally and in Brighton and Hove, and draws attention to how funding and commissioning challenges may be affecting provision.
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Early in 2019 we visited twenty care homes across Brighton and Hove to assess the oral care of residents. -
Report -
Our latest Intelligence review of data and trends which selects the most pressing health issues in Brighton and Hove. These priorities will help inform our activities in the forthcoming months. -
Report -
This year's Annual Report, showcasing the views of the people of Brighton & Hove, and the hard work of our volunteers, staff and board throughout the year. -
Report -
In response to concerns about marketing from online pharmacy services, we conducted a survey of people who had received marketing from one of these companies. -
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The experiences of older people being discharged from the Royal Sussex County Hospital, Brighton, from July to September 2018. -
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Two reports on the patient experience and physical environment at Brighton & Sussex University Hospitals NHS Trust and Sussex Partnership Foundation Trust.
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Read our new report on how Brighton and Hove’s Equipment and Adaptations Service has helped people with disabilities live independently at home. -
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Our annual report for the period 2016/2017, highlighting the views of the people of Brighton & Hove, and the hard work of our volunteers, staff and board throughout the year. -
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Our latest report on non-emergency Patient Transport Services services across Sussex, since South Central Ambulance Service NHS Foundation Trust took over the contract in April 2017. -
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Our report highlighting insensitive treatment of vulnerable people in PIP and ESA assessments. -
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A comprehensive review of all GP practices in the city, with high patient satisfaction for GP's and nurses, but highlighting significant challenges. -
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Perspectives of Renal Outpatient Department patients at the Royal Sussex County Hospital in Brighton. -
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Our latest report indicates that patient satisfaction with Patient Transport Services has finally started to improve. -
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We carried out two reviews of the Emergency Departments at the Royal Sussex County Hospital, looking at the patient experience for both adults and children. -
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Young people’s experiences of using the accident and emergency services in Brighton and Hove during a mental health crisis.
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Our first annual report summarising the findings of our environmental audits of the Brighton and Sussex University Hospital Trust estate, which includes the Royal Sussex County and Royal Alexandra Children’s Hospitals. -
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Our Annual Report 2018, highlighting the views of the people of Brighton & Hove, and the hard work of our volunteers, staff and board throughout the year. -
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Our annual review on how much our work reach the diverse population of Brighton and Hove.
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Our latest Intelligence review, examining current health trends in Brighton and Hove to identify key issues and inform our workplan. -
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Young Healthwatch wanted to know what young people know about the mental health support available in their school, and what were their ideas around what could be improved.
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Our annual survey of senior stakeholders, professionals from other organisations who work with Healthwatch. -
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We are pleased to publish a new report which provides information on the projects we are undertaking at present, and those we hope to deliver over the next year and beyond. We will review these and provide further updates as these become available. -
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The COVID health crisis is understandably drawing public scrutiny and press attention. Local services and providers are facing unprecedented challenges and are adapting quickly to emerging issues. -
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Our core work is to gather patient opinion on health and social care services from across the community. The Equality Impact Assessment presents the degree to which the reports we publish reached out to the ‘protected characteristics groups’. -
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Healthwatch Brighton and Hove conducts an annual survey of stakeholders in order to understand their awareness of Healthwatch and assess their views on our activities over the previous year. -
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This performance report describes the role Healthwatch Brighton and Hove played in supporting patients and local health and social care services during the COVID-19 crisis. We have focused in this report on our activity from early January to April -
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Over the summer of 2019, Healthwatch Brighton & Hove conducted research to gain a better insight into information that is available to people who are looking to make a complaint, raise a concern or provide feedback about health & social care services -
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Healthwatch in Sussex - a collaboration between local Healthwatch from Brighton and Hove, East Sussex, and West Sussex - arranged for cancer patients and their families to have their questions answered by three cancer experts. -
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Healthwatch Brighton and Hove worked alongside Young Healthwatch to gather the views and opinions of BAME young people, aged 17-25 and living in Brighton and Hove around local sexual health services and STIs. -
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Working closely with the Clinical Commissioning Group (CCG) and local NHS Trust, we launched an outpatients’ booking survey in January 2020. -
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Our Annual Report for the period to March 2020, highlighting the work and achievements over the past year, which includes the impact Coronavirus and COVID-19 has had on our organisation. -
Environmental Audits of the Brighton and Sussex University Hospitals Trust: April 2019 to March 2020
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Since December 2016, we have worked in partnership with Brighton and Sussex University Hospital Trust to conduct monthly visits across the estate. -
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Welcome to our second report which examines the outcomes from the annual Patient-Led Assessments of the Care Environment programme (PLACE).